COUNCIL OF COMPLAINTS

Law no. 97/2013 date 4.3.2013 ” On audio and audio-visual media services in the Republic of Albania” provides that the Council of Complaints is appointed by a qualified majority AMA and consists of:

Chairman of the Council of Complaints and two members of the Council of Complaints, specialists in the field of media.

Chairman and members shall be elected for a period of 3 years, with the right to be reelected more than once.

Council of Complaints has for the main object of his work the overseeing of implementation of the Broadcasting Code and regulations adopted by AMA, dealing particularly with respect for the dignity and rights of other fundamental human rights, in particular: the protection of minors, the right to information and public awareness regarding the observance of moral and ethical norms of programs audiovisual service providers.

The main functions of the Council of Complaints are:

The supervision of implementation of the codes and regulations of SMP and ART, according to the Law;
Review of public complaints
A periodic follow of foreign broadcaster, who completely or partially address the Albanian spectators for any informational purposes, comply with broadcasting codes;
To organize public polls for ethical issues in different programs. His conclusions are fruit of studying the questionnaires and the public complaints. AMA shall report suggesting measures for improvement of media environment. Conclusions can be published also in the media;
To publish, every six months in a special bulletin published by the AMA a summary of the conclusions of his studying.

Composition of the Counsil of Complaints:

Head of the Council

Mirela Oktrova, studied Language and Literature at the University of Tirana and Theater Science at Higher Institute of Arts, General Linguistics, History of Southeast Europe and Psychology at the University of Bon, Media Management at the University of Cologne and earned the title doctor in Comparative Aesthetics (Theatre and Media). She is lecturer of the subject of Communication , Media Management, Public Speaking, History and Theater Aesthetics. She worked as a lecturer at Higher Institute of Arts (1987-1991), journalist and producer at Deutsche Welle – Cologne (1992-2003), representative of the German News Agency (2005-2006), founder and director of the Media Studies Institute of Opinion and Communication (2005-2006, 2016-2022), director of Albanian Radio and Television (2006-2016), founder and head of the Department of Applied Arts at the European University of Tirana (2016-2019), lecturer at the University of Tirana (2008 – following), Artistic Director of DEA OPEN AIR International Film festival (2014 – following). She is author of monographs, studies, articles and sections in written press, television series and documentary films, as well as a committed civil society activist for gender equality and children’s rights. 

E-mail: mirela.oktrova@ama.gov.al

Member

Irida Fështi completed her higher studies at the University of Tirana, at the Faculty of Foreign Languages in 2006. She continued Master of Science studies at the University of Tirana , at the Faculty of History and Philology, at the Department of Journalism, Brunch of Intercultural Communication. Mrs Fështi has a long experience in media and television, where she worked for many years in several televisions, being one of the central figures in Scan TV, Tema TV and News 24. There, in addition to the informative editions, she also realized programmes of various current events, with an impact on the public for the selected topics.

E-mail: irida.feshti@ama.gov.al

Member

Blerta Mrishaj graduated from the the University of Tirana, Faculty of History and Philology, Department of Journalism in 2008. She also completed her Master of Science studies at the Communication Journalism Branch at the University of Tirana. In 2015, she completed her Professional Master’s studies at the University of Medicine, Faculty of Public Health. Mrishaj has a long experience in Media where she was part of the editorial staff of several newspapers such as “Standard”, “Mapo”, “Liberale” as well as in the press offices of several public institutions.

E-mail: blerta.mrishaj@ama.gov.al